Returns & Refund Policy - Health Versations

Returns Policy

At Health Versations, we strive to ensure every customer is completely satisfied with their purchase. If you are not entirely happy with your order, we offer a simple and fair return policy.

Key Return Policy Points

Returns are accepted within 7 days from the date of delivery
Item must be unused, unopened, and in the original packaging
Perishable goods (food, supplements, beverages) are not eligible for returns unless damaged or defective
Proof of purchase or receipt required
All returns must be approved by our support team before being sent back

To initiate a return, please contact us at support@healthversation.com or call our hotline at +254 717 813 291. Our team will guide you through the return process.

Refund Policy

Once we receive your returned item, we will inspect it and notify you of the status of your refund.

Refund Processing Timeline

Approved refunds processed within 7–14 business days
Shipping costs are non-refundable unless due to our error
Late or missing refunds should be reported within 5 business days

If you experience any delay or issue with your refund, please reach out to our support team for assistance.

Non-Returnable Items

The following items cannot be returned unless defective or damaged:

Perishable goods (food items, supplements)
Digital products and ebooks after download
Personalized or custom packages
Items with broken or damaged seals

We Value Your Satisfaction

Thank you for choosing Health Versations. Your satisfaction and well-being are our top priorities. If you have any questions about our return policy, please don't hesitate to contact us.

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