Returns
At Healthversation, we strive to ensure every customer is completely satisfied with their purchase. If you are not entirely happy with your order, we offer a simple and fair return policy.
- Returns are accepted within 7 days from the date of delivery.
- To be eligible for a return, the item must be unused, unopened, and in the original packaging.
- Items such as perishable goods (e.g., food, supplements, beverages) are not eligible for returns unless damaged or defective.
- You must provide proof of purchase or receipt.
- All returns must be approved by our support team before being sent back.
To initiate a return, please contact us at
support@healthversation.com
or call our hotline at +254 700 123 456. Our team will guide you through the return process.
Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund.
- If your return is approved, a refund will be processed to your original method of payment within 7–14 business days.
- Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or damaged item).
- Late or missing refunds should be reported within 5 business days of the refund confirmation.
If you experience any delay or issue with your refund, feel free to reach out to our support team for assistance.
Thank you for choosing Healthversation. Your satisfaction and well-being are our top priorities.
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